Kristalmeester strives to ship products within three working days after receipt of payment. If delivery is delayed for any reason, you will receive a message via your supplied e-mail address. Kristalmeester uses Sendcloud and PostNL to ship your order. You will always receive a Track & Trace number so that you know exactly where your order is!
- PostNL Mailbox parcel €4.35
- PostNL Standard parcel €6.50
- PostNL Registered mail €8.95
Shipments above €65 are free of charge.
- Sending packages to Belgium always costs €8.95
- Letterbox packages are not shipped to Belgium.
Shipments above €90 are free of charge.
- Sending parcels to Germany always costs €10.95
- Mailbox parcels will not be shipped to Germany
Shipments above €100 are free of charge.
It may happen that you want to return an order. Perhaps because you do not like the product or perhaps there is another reason why you would not want the order. Whatever the reason, you have the right to cancel your order 14 days after receipt without giving a reason.
After cancellation, you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are at your own expense. These costs amount to approximately €7.25 per package, consult the website of your carrier for the exact rates. If you use your right of withdrawal, the product with all accessories supplied and - if reasonably possible - in the original condition and packaging will be returned to Kristalmeester. To use this right, you can register the return shipment on this page by entering your order number and zip code. You can also contact us via info@kristalmeester.nl . We will then refund the amount due within 14 days after registration of your return, provided that the product has already been returned in good order.
If the product is damaged or the packaging is damaged more than necessary to try the product, we can pass on this reduction in value of the product to you. So treat the product with care and make sure that it is well packaged when returning it.
You can send the return package to:
Kristalmeester
Belenhoeve 8
5708 VB Helmond
The Netherlands
Unfortunately, exchanging is not possible. If you want to receive another product, we ask you to place a new order.